Information & FAQ’s

Our range of carpets includes a wide variety of carefully collated designs from simple, elegant herringbones to intricately figured weaves and comes in an equally wide range of colours to allow plenty of choice when finding the perfect floor-covering for your home and décor.

However staircases come in all shapes and sizes and we fully understand the need to adjust the width or substitute a colour to suit your house. As we weave all carpets to order we can offer a high degree of customization; please talk to your retailer to discuss the process. Your retailer will also be able to request samples, measure, quote and install for you.

We are more than happy to send out samples so that you can see the colours and designs properly. Please contact your local retailer to request and we will aim to send these out the same day by first class post.

Please let your retailer know if you would like to see a design in a custom colour way and we will provide a print followed by a hand woven sample to show how it would look. Hand woven samples incur a small charge, however, the prints are completely free. We can even email you a copy of the print so you can see almost instantly how the design will look.

Please note that we definitely recommend you see a sample of your carpet before ordering, as colours on computer screens are not always accurate.

Our carpets are woven entirely to order, which is why we are able to customize colours and sizes to suit you so easily. It does mean that we ask you to allow approximately 12 weeks for delivery, occasionally more at busy times of year. The minimum piece size that we are able to weave is the average stair length of 7m (10 yards minimum in the U.S.A).

Expert fitting is essential to ensure your carpet looks good and performs well, and a badly fitted carpet can be a danger and lead to injury. This is why we only sell through distributors who can provide an expert fitting service. We only ever give generalised fitting advice so that you can discuss the details with a qualified fitter.

Our carpets are robust and easy to maintain as long as they are installed correctly and treated with respect. With skilled fitting the carpets can be taken round winders and turns and mitred on corners to give a superbly tailored finish.

Carpets should be vacuumed regularly to avoid build up of dirt which contributes to premature wear. Any spills should be scraped off and/or blotted as soon as possible and then treated according to the substance spilt. Do not scrub at the carpet as it will cause a fuzzy patch, blot gently instead. Wool is naturally stain resistant and will mostly come clean with appropriate treatment, but if in doubt please consult a specialist carpet cleaner.